Returns & Exchanges

We hope you like our products us much as we do. However, it is important to read our returns and exchanges policy before making any purchases.

If you need to refund or exchange an item, please call The Irrigation Shop at the earliest convenience prior to returning the product to us.

Faulty Goods

At The Irrigation Shop we take the time to ensure that all products are of the highest quality before we pass them on to you. However if you do receive a faulty product, we are happy to at our descretion provide you with a product exchange, repair or refund excluding additional delivery costs.

Before you return the faulty product to us, thoroughly clean the product and securely enclose all packaging, tags, manuals and instructions in a bag.

All returned products are tested and will be sent back to you if they are working.

How to Return Items

Before you return the items, either email or call The Irrigation Shop to let us know that you are returning an item.

When returning items, wrap the package securely and enclose your receipt (we send this out with your order), reason for returning the item/s, and send to –

The Irrigation Shop Returns Department
29 Moss St, Slacks Creek, QLD, 4127.

Once we have received the returned products, exchanges will be processed within 48 hours and refunds or credits processed within 7 working days. Refunds will credit the original account of payment.

** IMPORTANT – The Irrigation Shop takes no responsibility for returned items that do not reach us. We suggest that you get postal insurance before sending the items.

 

Further Questions? email The Irrigation Shop or call (07) 3808 3611